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    • Return Policy

     Last Updated:  2 Dec 2024

    Your purchase is backed by our 14-day return guarantee. To return an order, call us at 1-385-492-4847. Returns need to be made in new, never installed and unused condition along with all product literature, original packaging materials and blank warranty cards.

    Returns are subject to a 25% restocking fee and a return shipping fee. Please remember that incurred shipping and handling expenses are non-refundable. All sales are final on overstock, closeout, installation parts and clearance items.

    Delivery Policy

    Fully inspect your packaging and item(s) before signing for and accepting delivery. You must note any packing damage and damage to the item(s) on the delivery form and call us within 24 hours to report at 1-385-492-4847 so that we can make arrangements for a return/replacement (at no cost to you). Do not install or use the item. Damaged returns need to be made in new, never installed and unused condition along with all product literature, original packaging materials and blank warranty cards.  Castle Cove is not responsible for any damage not noted and not reported within 1 business day.

    Please be assured that all appliances come with the original manufacturer warranty. So any potential problem related to a defect can be handled through the warranty and won't need to be returned. We will be glad to assist you with any warranty concerns.

     

    Cancelling an Order

    Orders may be cancelled within 48 hours as long as the item(s) have not shipped.
    Orders cancelled after 48 hours are subject to a 5% restocking fee as long as the item(s) have not shipped.
    Any orders cancelled after they have shipped could be subject to a 25% cancellation fee plus any incurred shipping expenses.

     

    Please contact support@castlecove.store for any questions.